This notice is based on currently verified business and technical information. It should be updated by a qualified lawyer once the trade name, tax/registry, licence details and exact retention periods are finalised.
1. Data controller and contact
Under Turkish Personal Data Protection Law No. 6698 (“KVKK”), the data controller is Özel Vivere Aile Danışmanlık Merkezi. Our address is Kavaklıdere, Paris Cd. No:16 D:5, 06680 Çankaya/Ankara; you can reach us at 0544 134 29 05 and info@viverepsikoloji.com.
You may send requests concerning your personal data by e-mail or post, with information sufficient to verify your identity and a clear description of your request.
2. Categories of data processed
- Identity and contact data: name, phone number and optional e-mail.
- Appointment and service preferences: counselling area, preferred specialist, suitable time and district.
- Request content: a short description you voluntarily write in the free-text field.
- Communication records: content and time of conversations you start by phone, e-mail or WhatsApp.
- Technical data: limited browser/device information required for site security and storing essential preferences.
3. Purpose, method and legal basis
| Processing activity | Purpose | Collection method | Legal basis |
|---|---|---|---|
| Contact and appointment request | Assess the request, respond and plan the session | Form, phone, e-mail or WhatsApp | Necessity for entering into/performing a contract, legal obligation and the data subject's explicit request |
| Sensitive information in free text | Direct the request to the right person | Voluntary statement by the user | Separate explicit consent where required |
| Site security | Provide a secure and stable service | Essential technical records | Legitimate interest and legal obligation |
| Optional third-party content | Show maps and videos | Cookie preference panel | Explicit consent |
4. WhatsApp appointment flow
Web form data is not stored on our servers or in a database. The form prepares a WhatsApp message draft on your device; it is transmitted to Meta/WhatsApp and our centre only if you choose to send it.
When requesting an appointment, we recommend not sharing detailed health history, identity documents, diagnoses, medication or sensitive information about third parties.
5. Transfers and third parties
Depending on the channel you choose, data may be shared, limited to the purpose, with WhatsApp/Meta or e-mail providers to carry out communication, hosting providers to deliver the technical service, and legally authorised public authorities.
Google Maps, YouTube and Instagram content may process data abroad; details are in the Cookie Policy and each provider's own policy.
6. Retention and security
Data is kept only as long as required by the processing purpose and applicable legal obligations; afterwards it is deleted, destroyed or anonymised in line with the law. Exact periods will be defined in the retention and destruction policy once the centre's record-keeping and licence obligations are confirmed.
Access restriction, data minimisation and secure communication principles are applied to prevent unauthorised access, loss and misuse.
7. Your rights under Article 11 of KVKK
- To learn whether your data is processed and, if so, to request information.
- To learn the purpose of processing and whether data is used in line with that purpose.
- To know the third parties to whom data is transferred in Turkey or abroad.
- To request correction of incomplete or inaccurate data.
- To request deletion or destruction where conditions are met, and notification of this to recipients.
- To object to an adverse result arising exclusively from automated analysis.
- To claim compensation for damage caused by unlawful processing.
8. How to apply
Your application should include your name, reachable contact details, the subject of the request and any supporting documents. You can send it to info@viverepsikoloji.com or to Kavaklıdere, Paris Cd. No:16 D:5, 06680 Çankaya/Ankara. Only the information necessary for identity verification is requested.
Applications are concluded as soon as possible and within the period set by law. Your right to complain to the Personal Data Protection Board is reserved.
Questions and requests
You can contact our centre directly about legal texts, personal data or accessibility.
All contact details